Distance Sales Agreement

1. Parties — SELLER

• Entity: True Yapım ve Medya A.Ş. (“Bansa” brand)
• Address: Çağlayan Mah. Zuhal Sk. No:45B, Kağıthane / İstanbul, Türkiye
• Registry (MERSİS) No: 0859119946100001 · Trade Registry No: 280936-5 · Tax Office/No: Kağıthane - 8591199461
• Email: destek@bansa.tech · Web: bansa.tech

2. Parties — BUYER

The Business/Organization purchasing the service. The BUYER is not a consumer but acts within its commercial/professional activity; the parties agree this is a business-to-business (B2B) relationship.

3. Subject

The sale, price, delivery and parties’ rights/obligations regarding the digital service package (e.g. one-time “Assistant Credit” / “Message Credit” packages, or a monthly renewing subscription plan) selected in the bansa.tech panel. The service is an online digital service (SaaS), not a physical product.

4. Service & Price

The package type, credit amount, validity, the VAT-exclusive list price and the VAT-inclusive total payable are clearly shown at checkout and become part of this Agreement upon payment. Listed prices exclude VAT; the amount charged includes VAT at the applicable rate. Prices may change; the applicable price is the one shown at purchase.

5. Delivery / Performance

After payment is approved, purchased credits are added to the BUYER’s account, usually instantly. Crediting the account constitutes DELIVERY/PERFORMANCE of the digital service. Credits are consumed by voice call answering, notifications (WhatsApp/SMS) and related modules.

6. Payment & iyzico

Payments are processed via iyzico (iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş.), a payment institution licensed under Turkish Law No. 6493. Card details (number, expiry, CVV) are never seen or stored by the SELLER; they are handled by iyzico per PCI-DSS. No service is delivered before payment completes.

The SELLER does NOT use card storage (tokenization) and does not store the BUYER card. Every payment is authorised separately by the BUYER with 3D Secure. No charge is made without the BUYER transaction-specific authorisation.

7. Monthly Subscription Plans & Renewal

The BUYER may purchase a monthly subscription plan alongside or instead of one-time credit packages. The plan fee and included monthly usage (voice minutes and messages) are clearly shown at checkout. By purchasing, the BUYER expressly accepts:

• The subscription starts upon approval of the first plan payment; included credits are added to the account instantly.
• The subscription is NOT CHARGED AUTOMATICALLY: before each period ends, a payment link and reminder are sent to the BUYER. The new period starts and included credits are added once the BUYER authorises the payment with 3D Secure. The next renewal date is always visible in the panel.
• Unused credit balance is not deleted at period end; it remains usable under the validity terms.
• Beyond the included usage, the service continues at the unit price shown in the panel for as long as the BUYER’s credit balance allows, with no separate overage penalty. When the balance is exhausted, sending and call answering STOP; no debt or negative balance is created without the BUYER’s approval.
• PLAN CHANGE: available anytime; the full new-plan fee is charged at switch and a new monthly period starts that day. Remaining days of the old period are not prorated or refunded; the existing credit balance is preserved.
• CANCELLATION: the BUYER may cancel anytime, without cause, via the panel or destek@bansa.tech. Cancellation stops future renewal charges; service continues to the end of the paid period, which is non-refundable.
• UNPAID RENEWAL: if the payment link is not paid in time the BUYER is notified; the subscription is suspended and service continues on the remaining credit balance. A new payment resumes the subscription.
• A notification is sent to the BUYER after each renewal charge; charge records are available on request.

8. Low Balance Alerts

When the credit balance falls below the threshold set by the BUYER in the panel, a notification is sent. Top-ups are made by the BUYER with 3D Secure authorisation; the SELLER makes NO automatic charge without authorisation.

9. Usage Rights & Limits

• Credits may be used only for the BUYER’s own business; non-transferable and non-resellable.
• Unlawful, spam, harassment or abusive use is prohibited; the SELLER may suspend the service.
• Credit validity is stated in the package terms; unused credits may expire.
• The SELLER may update features/flows to improve the service.

10. Service Level & Limitation of Liability

The service depends on third-party infrastructure (AI/LLM providers, telecom operators, WhatsApp/Meta, iyzico, cloud providers). The SELLER uses reasonable efforts but does not guarantee uninterrupted/error-free service. Total liability is limited to the fee paid by the BUYER for the relevant period; indirect damages, loss of profit and data loss are excluded. Liability arising from the SELLER’s wilful misconduct or gross negligence, and any liability that cannot be limited under mandatory law, is EXCLUDED from this limitation (TCO art. 115).

11. Right of Withdrawal

As this is a B2B transaction, consumer withdrawal rules do not apply. The service is also intangible digital content performed instantly; the right of withdrawal (where applicable at all) ends once credits are added to the account (performance begins). The BUYER expressly accepts this.

12. Cancellation & Refund

Cancellation and refund terms are governed by the SELLER’s “Cancellation & Refund Policy”, which is an integral part of this Agreement.

13. Privacy & Personal Data

Processing is governed by the SELLER’s “Privacy & Data Protection Notice”. The BUYER is responsible for its own disclosure/consent obligations regarding its end-customers’ data.

14. Force Majeure

Neither party is liable for failure to perform during events beyond its control (disaster, war, cyber-attack, infrastructure/operator outages, legal changes).

15. Governing Law & Jurisdiction

Turkish law applies. WHERE BOTH PARTIES ARE MERCHANTS OR PUBLIC LEGAL ENTITIES, Istanbul (Çağlayan) Courts and Execution Offices have jurisdiction (CCP art. 17); otherwise the general rules of jurisdiction apply.

16. Effectiveness

This Agreement takes effect when the BUYER confirms the purchase electronically.

Questions

For questions about this Agreement, reach us via our contact page.