Distance Sales Agreement

This Distance Sales Agreement (“Agreement”) is concluded electronically between the SELLER and the Business/Organization (“BUYER”) purchasing a digital service (AI assistant credits) via bansa.tech. By confirming the purchase, the BUYER declares it has read and accepted all terms.

1. Parties — SELLER

  • Entity: True Yapım ve Medya A.Ş. (“Bansa” brand)
  • Address: Çağlayan Mah. Zuhal Sk. No:45B, Kağıthane / İstanbul, Türkiye
  • Registry (MERSİS) No: 0859119946100001 · Trade Registry No: 280936-5 · Tax Office/No: Kağıthane - 8591199461
  • Email: destek@bansa.tech · Web: bansa.tech

2. Parties — BUYER

The Business/Organization purchasing the service. The BUYER is not a consumer but acts within its commercial/professional activity; the parties agree this is a business-to-business (B2B) relationship.

3. Subject

The sale, price, delivery and parties’ rights/obligations regarding the digital service package (e.g. a number of “Assistant Credits” / “SMS Credits”) selected in the bansa.tech panel. The service is an online digital service (SaaS), not a physical product.

4. Service & Price

The package type, credit amount, validity and total price (incl. VAT) are clearly shown at checkout and become part of this Agreement upon payment. Prices may change; the applicable price is the one shown at purchase.

5. Delivery / Performance

After payment is approved, purchased credits are added to the BUYER’s account, usually instantly. Crediting the account constitutes DELIVERY/PERFORMANCE of the digital service. Credits are consumed by voice call answering, notifications (WhatsApp/SMS) and related modules.

6. Payment

Payments are processed via the licensed provider PayTR’s virtual POS. Card details are never seen/stored by the SELLER; they are handled by PayTR per PCI-DSS. No service is delivered before payment completes.

7. Usage Rights & Limits

  • Credits may be used only for the BUYER’s own business; non-transferable and non-resellable.
  • Unlawful, spam, harassment or abusive use is prohibited; the SELLER may suspend the service.
  • Credit validity is stated in the package terms; unused credits may expire.
  • The SELLER may update features/flows to improve the service.

8. Service Level & Limitation of Liability

The service depends on third-party infrastructure (AI/LLM providers, telecom operators, WhatsApp/Meta, PayTR, cloud providers). The SELLER uses reasonable efforts but does not guarantee uninterrupted/error-free service. Total liability is limited to the fee paid by the BUYER for the relevant period; indirect damages, loss of profit and data loss are excluded.

9. Right of Withdrawal

As this is a B2B transaction, consumer withdrawal rules do not apply. The service is also intangible digital content performed instantly; the right of withdrawal (where applicable at all) ends once credits are added to the account (performance begins). The BUYER expressly accepts this.

10. Cancellation & Refund

Cancellation and refund terms are governed by the SELLER’s “Cancellation & Refund Policy”, which is an integral part of this Agreement.

11. Privacy & Personal Data

Processing is governed by the SELLER’s “Privacy & Data Protection Notice”. The BUYER is responsible for its own disclosure/consent obligations regarding its end-customers’ data.

12. Force Majeure

Neither party is liable for failure to perform during events beyond its control (disaster, war, cyber-attack, infrastructure/operator outages, legal changes).

13. Governing Law & Jurisdiction

Turkish law applies. Istanbul (Çağlayan) Courts and Execution Offices have jurisdiction.

14. Effectiveness

This Agreement takes effect when the BUYER confirms the purchase electronically.

Questions

For questions about this Agreement, reach us via our contact page.