BANSA ASSISTANT
Your business's digital receptionist
Answers calls, replies to messages, books appointments into your calendar — around the clock, with no hold queue.
SCENARIOS
What does it do in the field?
Flows are designed around your business. Here are the four most common scenarios:
Appointment booking
A customer calls or writes; Bansa offers open slots, books the appointment and sends a WhatsApp confirmation.
- 1.Call / message arrives
- 2.Open slots offered
- 3.Booked to calendar
- 4.WhatsApp confirmation sent
Answering questions
Opening hours, prices, service details — instant, accurate answers to every common question.
- 1.Question arrives
- 2.Answer from knowledge base
- 3.Escalation if needed
Routing by reason for call
Captures why the caller is getting in touch, routes to the right clinician and drops the request into your panel.
- 1.Capture the reason
- 2.Pick the right clinician
- 3.Drop into panel
Post-visit review invitation
When enabled, eligible appointments trigger a neutral Google review invitation over WhatsApp. Everyone receives the same message — no filtering; leaving a review is entirely optional.
- 1.After the appointment
- 2.WhatsApp invitation
- 3.Review is the customer’s choice
CAPABILITIES
More than a single assistant
Smart human handoff
For anything outside its scope, the assistant hands the conversation to your team with full notes — no context lost.
Multi-location support
Multiple branches, calendars and staff — managed from one hub.
Reporting
Call volume, booking conversion and missed calls — clear metrics at your fingertips.
Industry-specific flows
From dental clinics to restaurants, scenarios re-designed for every industry.
Bookings, calendar & CRM in one
Every booking lands instantly on your Bansa Panel calendar — with the customer card and history attached.
Natural, fluent voice
Not robotic — a natural conversation experience tuned to your business's tone.
LIVE
The Bansa Dashboard
Every call your assistant answers, every transcript and every appointment — on one screen, web and mobile.
- Call logs and conversation transcripts
- Appointment calendar + customer cards (CRM)
- Your online booking page: bansa.tech/r/yourbusiness — perfect for the Instagram bio
- Session-package tracking ("4 of 10 sessions used")
See your assistant in action
In the discovery call, we prepare a live demo tailored to your business.